Privacy Policy

Last Updated: November 12, 2025

Introduction

Welcome to BaoLife ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application BaoLife (the "App").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Username or display name
Email address (if provided)
Account creation date
Authentication credentials

1.2 Gameplay Data

During gameplay, we collect and store:

Character information (name, age, attributes, appearance settings)
Game progress and statistics
Relationships with in-game characters
Activities and achievements
In-game currency and items
Conversation histories with AI characters
Player choices and decisions
Time spent playing

1.3 Device Information

We automatically collect certain device information, including:

Device model and operating system version
Unique device identifiers
App version
Device token for push notifications (if you opt in)
Network connection type
Crash reports and performance data

1.4 Analytics and Usage Data

We collect information about how you use the App:

Features used and interactions
Session duration and frequency
Navigation patterns
Error logs and diagnostic data
App performance metrics

1.5 Purchase Information

When you make in-app purchases:

Purchase history and transaction details
Receipt validation data
Note: We do not collect or store payment card information. All payment processing is handled securely by Apple through the App Store.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Providing Game Services

Operating and maintaining the App
Creating and managing your account
Saving your game progress and settings
Generating AI-powered conversations and events
Delivering personalized gameplay experiences
Synchronizing data across devices (if applicable)

2.2 Processing In-App Purchases

Validating and fulfilling purchases
Providing customer support for purchase issues
Preventing fraud and unauthorized transactions

2.3 Improving the App

Analyzing usage patterns to improve features
Identifying and fixing bugs
Optimizing performance and user experience
Developing new features and content

2.4 Communication

Sending push notifications about game events (if enabled)
Responding to customer support inquiries
Notifying you about updates, new features, or important changes
Sending promotional communications (with your consent)

2.5 Security and Compliance

Protecting against fraud, abuse, and security threats
Enforcing our Terms of Service
Complying with legal obligations
Investigating violations of our policies

3. Third-Party Services

We use the following third-party services that may collect information about you:

3.1 OpenAI (ChatGPT API)

We use OpenAI's ChatGPT API to generate AI-powered conversations and events. Character conversations and certain gameplay text may be processed by OpenAI's servers. OpenAI has its own privacy policy, and we recommend reviewing it at https://openai.com/privacy.

3.2 Firebase Analytics (Google)

We use Firebase Analytics to collect usage statistics and app performance data. Firebase may collect device identifiers and usage patterns. Review Google's privacy policy at https://policies.google.com/privacy.

3.3 Apple StoreKit

In-app purchases are processed through Apple's StoreKit. Apple collects payment and transaction information according to their privacy policy at https://www.apple.com/legal/privacy/.

3.4 SDWebImage

We use SDWebImage for image caching. This library operates locally on your device and does not send data to external servers.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information:

Secure WebSocket connections (WSS) with TLS encryption
Server-side data encryption
Access controls and authentication mechanisms
Regular security assessments and updates
Secure backup procedures

Your game data is stored on our secure servers located in the United States. We retain your data for as long as your account is active or as needed to provide services. You can request data deletion at any time (see Section 7).

5. Data Retention

We retain your information for the following periods:

Account Data: Retained while your account is active and for 30 days after deletion request
Gameplay Data: Retained while your account is active
Analytics Data: Aggregated data may be retained indefinitely for statistical purposes
Purchase Records: Retained for 7 years for tax and legal compliance
Support Communications: Retained for 3 years

6. Children's Privacy (COPPA Compliance)

BaoLife is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@baolife.app.

The App may contain mature themes suitable for ages 13 and older. Parents should review the App's age rating and content before allowing their children to use it.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information. You can:

View your account information in the Settings section
Update your character and profile details
Request a copy of your data by contacting support

7.2 Data Export (GDPR)

EU users have the right to receive their data in a portable format. To export your data:

Go to Settings > Account > Export My Data
Or email support@baolife.app with the subject "Data Export Request"

7.3 Data Deletion

You have the right to request deletion of your account and personal data:

Go to Settings > Account > Delete My Account
Or email support@baolife.app with the subject "Account Deletion Request"
Deletion takes effect after a 30-day grace period
Note: Some data may be retained for legal compliance (e.g., purchase records)

7.4 Marketing Communications

You can opt out of promotional communications:

Unsubscribe from emails using the link in the email
Disable push notifications in your device settings
Contact support to opt out of all marketing

7.5 Analytics Opt-Out

To limit analytics tracking:

Enable "Limit Ad Tracking" on iOS devices (Settings > Privacy > Advertising)
Go to Settings > Privacy in the App to adjust analytics preferences

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to use the App, your data will be transferred to and processed in the United States. By using the App, you consent to this transfer.

For EU users, we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

9. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have certain rights under the GDPR:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a machine-readable format
Right to Object: Object to certain processing activities
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your local data protection authority

Our legal basis for processing your data includes:

Contractual Necessity: To provide the game services you requested
Legitimate Interest: To improve our services, prevent fraud, and ensure security
Consent: For marketing communications and optional features
Legal Obligation: To comply with applicable laws

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of personal information collected
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@baolife.app.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending a push notification or in-app message for significant changes

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify affected users within 72 hours of discovering the breach
Provide details about the type of information affected
Explain the steps we are taking to address the breach
Notify appropriate regulatory authorities as required by law

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@baolife.app
Subject Line: Privacy Inquiry
Response Time: We aim to respond within 48 hours

For GDPR-related inquiries, please include "GDPR" in your subject line.

For CCPA-related inquiries, please include "CCPA" in your subject line.

14. Legal Disclosure

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

We may also disclose your information:

To comply with legal obligations
To protect and defend our rights or property
To prevent or investigate possible wrongdoing
To protect the personal safety of users or the public
To protect against legal liability

15. Business Transfers

If BaoLife is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.